Are you searching for federal IT jobs in Wisconsin or Information Technology Specialist positions with the Judicial Branch? The U.S. District Court for the Western District of Wisconsin is hiring a full-time Information Technology Support Specialist (Series 2210, CL 25-26) in Madison, WI. This role offers a competitive salary range of $48,890 to $87,482 per year, along with comprehensive federal benefits, making it an excellent opportunity for IT professionals skilled in technical support, hardware troubleshooting, software installation, and end-user assistance.
With the application period open from July 2025 to July 2026 (or until filled), this is a stable, permanent position in the federal judiciary – ideal for those interested in government IT support jobs, help desk technician roles, or advancing in systems administration within a prestigious court environment.
Why This IT Support Specialist Role Stands Out
The U.S. Courts are at the forefront of adopting modern technology, including Microsoft Office 365, Active Directory, Exchange, SharePoint, Mobile Device Management, and virtualization technologies. As an IT Support Specialist, you’ll gain hands-on experience with these platforms while supporting judges, court staff, and courtroom operations.
Key highlights:
- Location: Madison, Wisconsin (1 vacancy)
- Work Schedule: Full-time, permanent
- Telework Eligible: Yes, per agency policy (including emergency telework)
- Travel Required: None
- Promotion Potential: Opportunities for growth within the CL 25-26 levels
- Benefits: Full federal package, including health insurance, retirement, paid leave, and more
This position is perfect for candidates with experience in Windows 10/11 troubleshooting, Microsoft Office O365 support, Adobe Acrobat, web browsers, printers/scanners, and audio/visual systems. Preferred skills include certifications in Microsoft, Cisco, or Linux, as well as scripting with PowerShell or Python.
Key Duties and Responsibilities
In this role, you’ll serve as the primary point of contact for technical assistance, ensuring smooth operations in a high-stakes judicial environment. Major responsibilities include:
- Providing desktop support, laptop/mobile device troubleshooting, and remote support for teleworkers and traveling staff
- Installing, configuring, and maintaining hardware (desktops, printers, scanners, projectors) and software (courtroom technology, digital recording systems)
- Supporting courtroom AV equipment and audio/visual systems
- Assisting users with office applications like Microsoft Office, email, and browsers
- Training staff through individual sessions, demonstrations, and documentation
- Collaborating on IT administration, networking, and end-user support tasks
- Testing and deploying new operating systems, applications, and updates
This hands-on position emphasizes IT security principles, problem-solving, and clear communication to translate technical concepts for non-technical users.
Qualifications and Requirements
To qualify, candidates must meet the following:
- Minimum Education: High school diploma or equivalent
- Required Experience/Skills for CL 25:
- Knowledge of hardware maintenance, troubleshooting, and common software (Windows 10/11, O365)
- Familiarity with IT security, remote support tools, and basic AV systems
- Hands-on experience installing/troubleshooting peripherals and applications
- Strong communication skills for training and user education
- Additional for CL 26:
- Ability to implement and document IT systems
- Knowledge of operating systems, servers, and complex problem-solving
- Preferred Qualifications:
- Bachelor’s degree in IT or Computer Science
- Certifications (Microsoft, Cisco, Linux)
- Experience with scripting (PowerShell, Python)
- Federal judiciary or court operations knowledge
Candidates must be U.S. citizens, pass a background check, and demonstrate excellent interpersonal skills, organization, and the ability to handle stressful situations professionally.
How to Apply for This Federal IT Job
Applications are accepted until the position is filled, with first consideration for submissions by July 21, 2025.
Submit the following via the court’s online portal:
- Cover letter
- Resume
- References
- Judicial Branch Federal Employment Application (AO78)
Apply here: U.S. Courts Employment Application Portal
For questions, contact Erica Clark at erica_clark@wiwb.uscourts.gov.
Start Your Career in Federal Judiciary IT Today
If you’re an experienced IT support technician, help desk specialist, or systems administrator looking for stability, meaningful work, and federal benefits in Madison, WI, this Information Technology Support Specialist role is a great fit. Don’t miss this open-until-filled opportunity – apply now and join a team supporting justice through technology!
Job Source and to Apply – https://itmanagement.usajobs.gov/job/840153800